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Terms and Conditions

Nurturing Birth Ltd understands that unforeseen circumstances may arise, leading clients to cancel their course bookings. We aim to approach each case with flexibility and understanding. However, course cancellations can have a significant financial impact, including costs related to venue bookings, administration and banking fees, facilitators, travel, and the experience of other course participants.

In some cases, cancellations may affect the viability of running the course if the minimum participant numbers are not met.

We strive to resolve such situations fairly and transparently, and any decisions regarding refunds, transfers, or other arrangements will be made at the discretion of the Nurturing Birth Directors.

To cancel your booking, you must notify Nurturing Birth in writing via email or letter and request acknowledgment of receipt. Please contact:

Email: info@nurturingbirth.co.uk
Address: 58 Sunnyhill Road, Bournemouth, Dorset, BH6 5HR

As per Trading Standards, you are entitled to a full refund within 14 days of payment under the statutory cooling-off period. After this cooling period, the following refund terms apply based on the notice given:

Cancellations Before the Course Start Date:

  • More than 4 weeks' notice: 75% refund of the course fee.
  • 2–4 weeks' notice: 50% refund of the course fee.
  • Less than 2 weeks' notice: No refund.

Withdrawal During the Course:

  • Once the course has commenced, no refunds will be issued for withdrawal, if circumstances are out of your control you will be offered a future course place where possible.

If Nurturing Birth Cancels the Course:

  • You will be offered two options:
    • A full refund of the course fee via bank transfer or PayPal.
    • Transfer to an alternative course date or location at no additional cost. 

Transferring to Another Course Date:

  • If you are unable to attend the course you originally booked, you may transfer to another course date, subject to availability. This must be requested at least 2 weeks before the course start date.

Substitutions:

If you are unable to attend, you may request to substitute your place with another individual. This must be approved by Nurturing Birth and requested no later than 10 days before the course start date. Any associated administrative costs will be covered by the person making the substitution.

By booking a course, you agree to these terms and conditions.